At Soulstitch, we want you to be completely satisfied with your purchase. If for any reason you change your mind or encounter issues with your order, we've got you covered with our 30-Day Return Policy.
Please take a moment to review the terms and conditions below.
Returning Your Purchase
If you decide to return your purchase within 30 days of the date you received the item, we offer a hassle-free, no-questions-asked return process.
- Email us at soulstitch.id@gmail.com with your order number and a brief explanation of your return.
- If your item arrived damaged or you received the wrong item, include photos in your email so we can arrange a prompt replacement.
Return Eligibility
To ensure a smooth return process, please ensure that your items meet the following returnable conditions:
- The return is initiated within 30 days after delivery.
- The item is in new condition and has not been used.
- The original packaging is intact.
- The item is not marked as "As-Is," "Made-to-Order," or "Final Sale" (indicated on the product page).
Please be aware that we reserve the right to reject any returns that do not meet the above conditions or if the item is no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Non-Exchangeable and Non-Returnable Items
The following items are non-exchangeable and non-returnable:
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Personalised Items: Any custom-made or personalised products.
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Used Items: Items that have been used, washed, or altered in any way.
- Sale Items: Products purchased on clearance or during special promotions.
- Hygiene-Related Items: Products such as napkins or bedding (including pillow covers, quilts, and bedsheets) once their packaging has been opened.
Refund Amount
As we incur hard shipping costs from logistics, it's important to note that all delivery costs are non-refundable.
We reserve the right to change our policies at any time without prior notice. We value your satisfaction and are here to ensure you have a positive shopping experience. If you have any questions or concerns, please contact us at soulstitch.id@gmail.com.